GDPR Privacy Policy

Our contact details: 

Name: Melanie Henry
Address: Available on request
Phone Number: Available on request
E-mail: info@melaniehenry.co.uk

The type of personal information we collect: 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Personal information for Client Intake and Consent Form

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Initial contact via website

• Subscription to newsletter

• Client Intake and Consent Form

We use the information that you have given us in order to contact you and to understand your needs before conducting healing, coaching and guidance services. We will not share this information with any organisation unless legally required to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at: info@melaniehenry.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest. 

How we store your personal information: 

Your information is securely stored. 

We will keep your contact details and background details for 1 year. We will then dispose of your information by deleting it from all databases and securely destroying any data on paper.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at info@melaniehenry.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113  - ICO website: https://www.ico.org.uk